Our most heartfelt thanks go to you and your wonderful family for arranging the funeral of my late husband Bryan. It was a devastating shock to lose him so suddenly and my family and I are still in a bubble of disbelief not knowing when we are going to wake up out of this horrendous dream. From my first random phone call to you, your air or calmness and detail was such a relief.
After a brief discussion with my children, we arranged to meet with you and from the moment you walked through our door- we realized you were the person to look after Bryan. Your compassion thoughtfulness, attention to detail was second to none and we knew we were safe with you steering us through this uncertain time.
Changes we requested to the Order of Service were dealt with immediately for which we were very grateful. Most endearing to us was your personality! So so respectful, but with an appropriate amount of humour which you judged so well; you made this very sad time more bearable for us all.
When my son came to visit his dad he was heartened by the care and attention Gail had given to his dad which meant his lasting memory would be bearable in time to come.
On the day, your arrangements went like clockwork, (obviously your military background!!) In the sweltering heat, you and your team escorted Bryan with such dignity and respect it made us feel proud and thankful that we had found you.
In conclusion Graham, I thank you and your family, from the bottom of my heart, your professionalism is outstanding, you operate your business through your heart, this is so rare nowadays. I would recommend anyone who is starting this traumatic process to call you, I (we) felt safe secure and exceptionally well supported in your care. Thank you.
Philippa, Michelle, Andrew & Nicholas